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03:28 am Sat 13 Jul

Terms & Conditions




 At Black Label, we are experts in designing bespoke customized itineraries. We are hired by you as a professional travel consultant to discuss your needs and preferences and to, based on our decades of industry and destination knowledge, as well as our exclusive connections and first-hand experiences, create a customized full-service itinerary for your trip.

 When choosing to work with us, you can relax while we take care of it all, to ensure that you get to realise the experience of your dreams. 

 Our travel planning services come with one fee of $500 +GST to be paid upfront, which covers 1-10 people traveling on the same itinerary. This fee includes our initial consultation, research, and development of the itinerary, and close iterations with you until all the details match your needs. The fee allows us to allocate the appropriate time and resources needed during this essential phase of itinerary development. 

 The Trip Planning Fee is non-refundable should you decide you don’t want to book the trip or cancel the trip for whatever reason. If you would like to explore a different destination entirely additional fees may apply.

 Once the travel planning services fee is received in our bank account and the funds have been cleared, we will start working on a proposed itinerary. This is an iterative process that goes on until the client is satisfied with the final version and signs off by transferring a 50% deposit of the total cost (depending on the timeframe to their arrival date) into our bank account.

 At this stage, we will also capture credit card details as security against any additional requests (such as extra itinerary changes or requests, incidental expenses, etc.) not included in the confirmed itinerary scope and cost.

Full payment of the outstanding amount is due 30 days prior to arrival in New Zealand unless otherwise specified. 


 Payment can be made by international bank transfer or PayPal. Should payment be made via a credit card, we reserve the right to pass on the appropriate bank processing charge of 3% to the credit card.

 Should the balance remain unpaid within the twelve weeks of the intended departure date, travel documentation will not be issued and we will reserve the right to treat your booking as cancelled. In these cases, cancellation charges will be incurred.

 Prices quoted are based on daily currency conversion rates. All payments taken on debit or credit card will be taken in NZ Dollars and any subsequent exchange rates that are applied will be specified by your card provider – as such we are unable to guarantee the exact amount that will be paid in your local currency. 

 If you are a customer whose payment card is not denominated in NZD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. 

 A contract is only entered into once we have sent you a written confirmation via email or letter, and this will occur only after we have received payment from you and funds have been cleared. 

 Black Label Experience reserves the right to charge any unpaid amounts to your credit card and to charge a penalty fee of 10% for overdue payments.

 A Post-Travel Reconciliation Expense report of the client’s account will be completed by Black Label Experience Ltd, including any additional fees for bookings of activities, accommodation, and other services. Full payment is required within 14 days from the date of the invoice.

Should any amounts remain outstanding, late payment fees charged by suppliers will be passed on to the client. If legal costs are incurred to recover the debt, then Black Label Experience Ltd has the right to add the legal costs incurred to the outstanding debt and recover these from the client. 

If the client made cancellations and Black Label Experience Ltd was able to obtain refunds, a refund payment will be made to the client within 14 days of completion of the reconciliation of the account.

 In making the booking you acknowledge that you have the authority to bind all members of your party to these terms and conditions of booking.



The safety of Black Label Experience Limited clients is of paramount importance. Accordingly, Black Label Experience Ltd endeavours to ensure that each activity it is involved with (whether it undertakes the activity directly or the activity is undertaken by a third party) is undertaken within strict safety guidelines.

However, given that participation in a number of activities involves a degree of risk, Black Label Experience Ltd does not in any way guarantee the safety of those participating in any particular activity and expressly excludes all liability howsoever arising in relation to the personal injury or death of any such participant or the loss of or damage to any property of any such participant or third party.

 Black Label Experience Ltd reserves the right to cancel any activity due to weather conditions, safety risks, or client unsuitability because of age, ill-health, poor fitness or intoxication, etc. Black Label Experience Ltd reserves the right to add, amend or delete activities as it sees fit.

 Should it be necessary to take legal action against the client, the client accepts and abides by any court or legal ruling that is made under New Zealand jurisdiction.

 Any fines, debts, and/or legal costs incurred by the client while in New Zealand for any infringements made are the sole responsibility of the client.


It is a condition of booking with Black Label Experience that you take out an appropriate and comprehensive travel insurance policy. We will not be responsible for any costs incurred by you or any member of your party before, during, or after your experience as a consequence of inappropriate or insufficient travel insurance being purchased. Please check with us for details of insurance providers if you do not already have cover in place.

We do not make these arrangements for our clients.


It is your responsibility to ensure that you and your party hold all necessary travel documents in advance of travel, such as passport, visa, and documents confirming health requirements. It will also be your responsibility to ensure that you and all members of your party will be able to comply with all health requirements for the destination concerned.

Black Label Experience does not accept liability if you or any member of your party is refused entry onto any transport or into any country due to failure on your/their part to carry correct documentation or to comply with relevant health requirements.



We understand that plans may change. Any amendment request must be conveyed to us in writing. We will do our best to make amendments to your travel but cannot guarantee that all amendments are possible.

Further charges (whether made by us or our suppliers) that result from such amendment may be passed on, and you are responsible for these additional charges. Amendments notified less than eight weeks prior to the date of departure may be treated as a cancellation and cancellation charges may be made.

In exceptional circumstances, if you or any member of your party is unable to travel, you may request to transfer your/their booking to another person. This is subject to our prior approval and is not always possible.

In case of transfer to another person, we reserve the right to charge an administration fee of $200 per change, in addition to any charges that may be applied by the suppliers of the products. Please note that scheduled airlines usually apply 100% cancellation charges and will not permit name changes or other booking alterations to be made. If circumstances occur where bookings may need to be altered, please contact our team as early as possible; they will notify you of the applicable charges.

Where you, the person booking the trip, is the one who is unable to travel, you must provide us with the name of another person in your party who is to resume your responsibilities.


During the holiday, Black Label Experience Ltd understands that the client may choose to change parts of the itinerary due to weather or personal circumstances. 

In the event of cancellations, Black Label Experience Ltd will use its influence to obtain refunds where pre-payment has been made.

The client accepts that often cancellations will result in a 100% charge having been made especially in the case of cancelled accommodation bookings where this requirement is published.


You may cancel your travel arrangements at any time, and the cancellation will take effect from the date that we receive written notification of cancellation from you. This may be by email, on the understanding that you agree and accept that where you are shown as the sender of the email, we will be entitled to assume that such email has been sent by you.

Any cancellations e.g. for safety or weather reasons are refunded.


We undertake to keep private all information you disclose to us during the process of making a booking, and we will only pass on details where absolutely necessary, such as to those persons engaged in the provision of your travel arrangements, or relevant suppliers, or as required by law such as customs or immigration.